• ACT One Training Services

    ACT One Training Services

    General insurance qualification training for CII units. Plus study skills, exam techniques, mixed assessment training and seminars.

  • ACT One Training Services Ltd

    Face to face seminars return in 2023 !

    Exciting news for 2023, ACT One Training Services Ltd will be returning to face-to-face events, which will be held at our new hub in Chelmsford City Centre. Watch this space for scheduled events to be announced, shortly.


    These will include study & revision days, half day Masterclasses & for those embarking on their new Insurance career or switching to a new role, a range of non-exam seminars, such as:

    • Introduction to Insurance
    • Introduction to Personal Lines
    • Introduction to Commercial Lines
    • Household Insurance - introductory & intermediate levels
    • Commercial Property & Business Interruption.


    One to one coaching/mentoring for those on their CII qualification journey, will be on offer too.

    Our popular & in demand virtual Masterclasses will continue to be available.

    • Award in Insurance: FIT
    • Certificate in Insurance: IF1/2/3/4/6,
    • Diploma in Insurance: MO5, M80/M85 & M86
  • ACT One Training Services Ltd

    Providing financial and CII insurance qualification training

    across London, East Anglia and the Home Counties.

    Established in 1998, ACT One Training Services Limited are an independent training provider serving London, Kent, Essex and the East Anglia business corridor. We offer a wide range of training solutions for professionals seeking to both enter and develop their career prospects both within the insurance and finance industries.


    ACT One has hosted both exam and non-exam based courses for Lloyd's of London, BIBA, (British Insurance Brokers Association), ABI (Association of British Insurers), CII (Chartered Insurance Institute) and numerous international blue-chip companies.

    Training and Events Focus

    ACT One primarily delivers qualification training, study and revision days for CII units. Also non-exam courses for those embarking on their insurance career, changing roles or for clients wishing to learn more about insurance and the market place.


    With CII study units, the key focus being on:

    • General Insurance : Award in Insurance; Certificate, Diploma, and Advanced Diploma.
    • Financial Planning : Certificate and Diploma units.
    • Non-exam courses : Insurance Practice, Personal Lines and Commercial Lines. Household, Intermediate Property and Business Interruption

    ACT One Training Services can also provide business skills courses:

  • " This was really helpful, I wish it would have been before my assignments.

    I would really recommend for anyone doing mixed assessments."


    Alaine Ramsay (Alan Boswell Insurance Brokers)

    " Found it very useful and wish I had discovered this course much earlier. "


    Sharon (Alan Boswell Insurance Brokers)

    " Very worthwhile use of my time. "


    Jeanette (HSBC)

    " Lots of insight into different 'outside of the box' thinking.

    Simple ideas that will be easy to implement but make such a big difference. "


    Laura (Oval Insurance Broking Ltd)

    " Helped me open my mind with study techniques. "


    Gian Luigi - (AXA - Liabilities Managers)

    " Without seeming to be 'sucking eggs' this was one of the best seminars / training I've had. Thank you. "


    Jez (Scrutton Bland Ltd)

    " Was a very interesting session.

    I feel I have come away with more confidence and further techniques to improve my revision. "


    Leah (Willis Ltd)

    " An excellent seminar. Great speaker, from an expert who understands. "


    Paul Thompson (Guy Carpenter)

    " Very helpful, engaging session, would recommend other people taking CII exams to attend. "


    Kimberley Lott (Marsh)

    “I was very impressed at the way in which Alison delivered the training session, it was engaging and brilliant!”


    Oliver Watson (Willis Re)

    "Alison has such a cheery and uplifting approach to her presentations that energise all of those in attendance.

    Her ‘can-do’ style encourages people to look at difficult matters not as problems, but issues that can be resolved.

    A real role model.”


    Philip Mutton  (Willis Re)

    "Alison is a fantastic tutor. The energy and knowledge she brings to every session along with her love of the subjects will encourage you to do your best, not only for yourself but for her. Having had her as a tutor for the CII Certificate Fastrack course, I will certainly be using her services again and would highly recommend ACT One Training Services Ltd, to any professional looking to do any further learning.

    She is attentive to each individual student and is always on hand to assist you in achieving the best possible results "


    Allen F. Bulla. (Gibraltar)

  • ACT One Training : S.K.I.L.L.S

    Act One skills development training and services

    Most people in business have stories about how good or bad training has been. Good experiences will include examples about the professionalism of the trainer, how well the course was presented, how relevant it was, and how the training developed knowledge, skills and a positive attitude.


    Overall there are many contributing factors to successful training, however the main ones are reliant on the knowledge, skills and credibility of the trainer.


    ACT One Training Services will ensure both:

    • Knowledge and skills in training techniques.
    • Excellent knowledge and skills on the chosen training topic.
    Act One Insurance business qualifications training

    Your Success Matters

    Often people taking professional exams struggle to gain consistently good results, due to other work and life commitments. We can demonstrate that whilst generally candidates sitting Chartered Insurance Institute exams achieve a 55% success rate, this can be greatly enhanced by attending one of our courses.


    At ACT One the fear of failure is alleviated and candidates gain not only an insight as to subject knowledge required, but also help with their study techniques to maximise the effectiveness of their revision.

  • Contact ACT One Training Services

    ACT One Training Services deliver both specialist insurance and financial training, as well as related skills development courses based on client objectives. We also deliver talks and seminars. To explore how we might work together please feel free to phone or email via the following:


    Telephone: 07831 623646

    Email: alison@act1training.com


    Alternatively complete the form opposite.
    All enquries are dealt with in the strictest confidence
Terms & Conditions
By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ACT ONE Training Services Ltd relationship with you in relation to this website.

The term 'ACT ONE Training Services' or 'us' or 'we' refers to Alison Cooper the owner of the website. 

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use :

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Privacy Policy
Website privacy notice
This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://www.act1training.com/ including any information you may provide through our site when you are looking for information on our services, or sign up to our newsletter.
By providing us with your data, you warrant to us that you are over 13 years of age. 
Alison Cooper., trading as ACT One Training Services Limited is the data controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details

Our full details are: 
ACT One Training Services Limited
Registered Office : Warden House, 37 Manor Road, Colchester, Essex CO3 3LX
Email address: alison @act1training.com
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@act1training.com 

Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
 - Identity Data may include your first name, maiden name, last name, 
 - Contact Data may include your email address and telephone numbers.
 - Technical Data may include your internet protocol addresses, browser type  and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
 - Profile Data may include feedback and survey responses.
 - Usage Data may include information about how you use our website and services.
 - Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
We do not collect any Sensitive Data 
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We collect data about you through a variety of different methods including:
•	Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

 - order our services;
 - subscribe to our service or publications;
 - request resources or marketing be sent to you;
 - give us feedback from training or events

•	Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies
•	Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below
 - Personal data from Chartered Institute of Insurance specific training and seminars.
 - Private corporate client engagement training and seminars

We will only use your personal data when legally permitted. The most common uses of your personal data are:
•	Where we need to perform the contract between us.
•	Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
•	Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at info@act1training.com 

Purposes for processing your personal data  
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at info@act1training.com  if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity	Type of data   Lawful basis for processing 

To register you as a new customer
(a) Identity
(b) Contact
Performance of a contract with you

To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising 
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications 
You may receive additional marketing communications from us if you have:
(i)	requested information from us or purchased services from us; or 
(ii)	if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
(iii)	in each case, you have not opted out of receiving that marketing. 

We will not share your personal data with any third party for marketing purposes.

You can ask us to stop sending you marketing messages at any time by emailing us at info@act1training.com  at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a service purchase or service experience.
Change of purpose  
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@act1training.com   
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing. 
We may process your personal data without your knowledge or consent where this is required or permitted by law.

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
•	Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
•	HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees or agents, or third-parties who have a legitimate legal or business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
•	Request access to your personal data.
•	Request correction of your personal data.
•	Request erasure of your personal data.
•	Object to processing of your personal data.
•	Request restriction of processing your personal data.
•	Request transfer of your personal data.
•	Right to withdraw consent.

You can see more about these rights at: 
If you wish to exercise any of the rights set out above, please email us at info@act1training.com 
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 

What is a cookie?

•	A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 
•	Cookies are used by nearly all websites and do not harm your system. 

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

•	We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
•	Cookies are either: 

-	Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

-	Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

•	Cookies can also be categorised as follows: 

-	Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

-	Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

-	Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.